Frequently asked questions
Payment charges as of 12th Jan 2026
WEEKDAY CHARGES:
Dr Nisreen Dahalan’s Out of Pocket Charges,
* Medicare patient over 65 – $30
* Non- Medicare patient over 65 – $40
* Other age groups & HealthCare Card Holders – $40
*Public holiday & weekend out of pocket charges for all age groups and all consult types - $60
Dr. Pyae Sone (Dr Jason) Out of Pocket Charges:
* Saturday for all patients and age groups - $50
* Weekdays ages 0 -64 - $40
Dr. Raja Udumala Out of Pocket Charges:
* Aged 0-64 including concession card holders - $40
*Weekends 0-64 including concession card holders - $50
Dr. Sudha Challa Out of Pocket Charges:
* Aged 0-64 including concession card holders - $40
*Weekends 0-64 including concession card holders - $50
All Other HX Doctors Out of Pocket Charges:
* Aged 0-64 including concession Card Holders – $40
* 65 & Above (Medicare Patients ONLY) – Bulk Billed
WEEKEND Out of Pocket rates for ALL doctors and AFTER HOURS (7am-8am + 8pm -10pm):
* $ 50 both Face to Face and Telephone Consults for all patients.
* Additional out of pocket charges may be applicable for procedures and wound dressings.
* No show / Late cancel fee (cancelled under 2 hours from appointment time) will incur a fee of $40
* Surcharge applicable on all card transactions
* Fees are subject to change without notice.
Yes, we encourage continuity of care by allowing you to schedule appointments with the same doctor whenever possible. This helps build a trusting relationship and ensures personalised care.
You can book an appointment through our website, by calling our office, or via our patient portal. We also offer same-day and next-day appointments for urgent needs.
We accept most major insurance plans. Please contact our office or check our website for a full list of accepted insurances.
If you have a non-life-threatening urgent care need, please contact our office to schedule a same-day appointment. For emergencies, call 000 or visit the nearest emergency room.