Appointments
This practice runs on an appointment system. Although GP’s try their best to run on time with appointments, emergencies may arise which can cause delay.
While we encourage you to make an appointment to minimise waiting times, Doctors try their very best to run on time with appointments.
Please let reception know at the time of your booking if you require a longer consultation, If you feel you need extra time with a Doctor or if you need to fill a medical form.
Additional family members needs individual appointments.
If your circumstances change and no longer able to attend your appointment, please contact and cancel your appointment a minimum of 2 hr prior to the appointment time.
Online Booking
Patients are able to book online through this website or using a FREE app.
Emergencies
A seriously ill patient will always take priority and receive immediate attention.
Please advise reception staff if you are experiencing the following;
- Chest Pain
- Shortness of Breath
- Bleeding
- Head Injury
After Hours
In the event that the practice is closed, please call National Home Doctor Service on 13 74 25.
In the event of an emergency, please call 000.
Home Visits
We ask patients to make every effort to attend the surgery for consultations. However, we may visit our regular patients at home wherever possible if their condition prevents them from coming to the surgery and if they live within a 5km distance to the surgery
Please discuss further with your Doctor if this may be required.
Non-English Speaking and the Hearing Impaired
Whilst the Doctors at this Practice are multi-lingual, we understand that there are patients who may require an interpreter. This Practice can request an onsite (booking will need to made prior to your appointment) or telephone interpreter for your convenience.
For Patients who are hearing impaired an onsite Auslan Translator can be provided for your convenience (booking will need to be made prior to your appointment).
Immunisations
The Doctors and Practice Nurse can perform all Immunisations from Infant to Adult at our Practice.
All Childhood Immunisations are sent to the Australian Immunisation Register (AIR)
The Doctors are also available for consultation regarding all your Travel Vaccinations needs.
Phone Calls
GP’s can be contacted during normal opening hours.
These phone calls will be initially taken by the receptionist who will relay your request to the doctor to return your call at his/her earliest convenience.
If the matter is urgent, please notify the receptionist and you will be transferred to the practice nurse.
Doctors will always take phone calls if they are from another Doctor, Pharmacy, Specialist, Hospital or any other Health Care Provider.
Test Results
Due to Privacy, Test results will not be revealed over the phone. Reception Staff and Nurses do not hold the qualifications to discuss these results with you. Patient confidentiality must also be maintained, we are also unable to discuss your results with any other family member or next of kin unless signed authority and appropriate paperwork is in place.
If your results require urgent follow up, you will be contacted in a timely manner to arrange treatment.
Patients are requested to make follow up appointment with their GP to discuss their results. sms will be sent once the GP has viewed and actioned the report.
We encourage patients to make an appointment to see their GP for all prescription requests.
No referral will be written without seeing a GP.
Reminders
Our practice is committed to preventable health care.
Reminder notifications will be given, either by mail, telephone or SMS when the next health check is due, which includes cervical screening, immunisation and annual cycle of care.
If you no longer wish to be a part of this system, please advise reception staff.
Referrals
Most pathology services are performed on the premises including ECG and Spirometry. Some Pathology/Radiology services attract out-of-pocket-expenses.
The Doctors at this Practice may refer you to services outside the Practice. Such as an X-ray, Ultrasound or to see a Specialist.
*** Please note we cannot guarantee the outside referrals will Bulk Bill, please ask the Provider if any fees or charges will be incurred.
Patient Feedback and Patient Complaints
We encourage patients to comment on any aspect of our service. If there is any way you feel we can improve our services please pass on any suggestions via our suggestion box located in the waiting room, or you can e-mail the Operations Manager at complaints@q1medical.com.
We take your concerns seriously and endeavour to take on all feedback to help better serve our Patients.
If your complaint is unresolved or is in relation to your doctor or practice nurse, you will need to fill out a complaint form located at reception and forward it to the Practice Manager. If your complaint is still unresolved, you can contact the Health Services
Billing
Services at this clinic are either Mixed Billed All consultations will be billed at the clinic discretion. See fee schedule at reception for further details.
Procedures performed by our Doctors will attract a fee. For more information on the fees please click below
Medical Form/Pre-Employment Medical Examinations
Pre-employment medical examinations are available for the convenience of employers and employees and do incur a minimum fee of $150+GST.
Due to the time involved in completing forms such as Licence applications and renewals, Insurance forms and application, Centrelink forms etc, your Doctor must be informed prior to the consultation to allow sufficient time for the consultation.